- Statement of Commitment to Accessibility
Canadian Musical Reproduction Rights Agency Ltd. (CMRRA) is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, and any visitors who may enter our premises, access our information, or use our services.
As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
Canadian Musical Reproduction Rights Agency Ltd. (CMRRA) understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, training, and best practices. We will review these policies and practices annually; in addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
This Policy applies to all staff personnel (employees and other applicable third parties).
- Communicating with People with Disabilities, in person or over the phone
CMRRA shall take reasonable steps to communicate with persons with disabilities in ways that take into account their disability and accessibility needs.
CMRRA shall also ensure that all staff and other individuals dealing with the public on behalf of CMRRA are properly trained in how to communicate with visitors with various types of disabilities.
CMRRA shall ensure the availability of in-office accessible formats and communication supports in public areas and, upon request, provide or arrange for the provision of in-office accessible formats. CMRRA shall also ensure that the processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of in-office accessible formats and communications supports, upon request.
- Assistive devices
CMRRA is committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from its services.
People with disabilities are permitted and encouraged to use their own personal assistive devices to access our facilities. Assistive devices such as communication aids, cognition aids, personal mobility aids, and medical aids are allowed to be used at all of our facilities.
- Service Animals
“Service Animal” means: An animal that is of service to a person with a disability and where the animal is used by the person for reasons relating to their disability.
A visitor to CMRRA can be accompanied by their guide dog or other service animal within all areas, except where areas are restricted to employees.
- Support Persons
CMRRA is committed to welcoming persons with disabilities who are accompanied by a support person in areas that are open to the public. If a support person accompanies a visiting person with a disability, CMRRA shall ensure that the person with a disability is not prevented from having access to that support person at all times.
- Training for Staff
CMRRA will provide training, as required by the AODA, to all employees and individuals charged with developing this policy and related procedures.
Records of the training completed will be maintained in accordance with the public requirement of AODA. New staff will receive training as a part of their orientation at CMRRA.
Training will include:
- The requirements of the accessibility Standards for Customer Service (Ontario Regulation 429/07) https://www.accessforward.ca/front/customerService/;
- Information about CMRRA policies, procedures, and guidelines;
- How to interact and communicate with people with various disabilities;
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- Employment Policy
CMRRA is committed to fair and accessible employment practices.
Accommodation shall be provided to applicants selected to participate in assessment or selection processes, upon request. When making offers of employment, successful applicants are notified about CMRRA’s policies for accommodating employees with disabilities.
CMRRA will create Individualized Accommodation Plans for employees with disabilities. This process will include: the employee’s participation in the development of the individual accommodation plan, assessment on an individual basis, and timeline for providing the accommodation. Also, CMRRA provides individual emergency response plans, upon request.
CMRRA will develop individual return to work plans for employees that have been absent due to a disability and require accommodation to return to work.
CMRRA will take into account the accessibility needs of employees with disabilities as well as individual accommodation plans of employees when conducting performance management and when providing career development and advancement to employees.
- Notification of Office Closure
CMRRA will provide notice on its website (http://www.cmrra.ca) in the event of a planned or unplanned disruption of services that may affect people with disabilities. The notices will include information about the disruption and the expected end time of a specific disruption.
- Feedback Process
In ensuring that CMRRA maintains the highest level of service, CMRRA welcomes and appreciates all feedback. Individuals who wish to provide feedback on the way CMRRA provides services to people with disabilities can provide feedback in the following ways:
In person at CMRRA’s office at
320 – 56 Wellesley Street West,
Toronto, ON M5S 2S3
By phone at 416-926-1966
By filling out the Contact Us form at http://www.cmrra.ca/contact-us/ Subject: Accessibility Feedback.
Accessibility for Ontarians with Disabilities Act (AODA), www.aoda.ca
Accessible Customer Service Policy, https://www.ontario.ca/page/accessible-customer-service-policy